Terms & Conditions

SHIPPING

Most of our products are always in stock and will be shipped from us within 2 business days after your order has been placed.

Swedish and international orders are shipped with the Swedish Post registered mail with a tracking service.

Shipping Sweden: Free shipping
Shipping Europe: Orders ship for a flat rate of 9 EURO.
Shipping USA: Orders ship for a flat rate of 12 USD.
Shipping rest of the world: Orders ship for a flat rate of 12 USD.

Emma Israelsson Stockholm reserves the right to adjust freight rates in accordance with price increases. Shipping costs will not be refunded for uncollected items.

RETURN & EXCHANGE POLICY

We guarantee that the jewelry is in a perfect condition when delivered from us to you. If you despite that should receive a piece that has been damaged during freight please contact us immediately at info@emmaisraelsson.com explaining the damage. You will then get a return authorization number in order to process the return of the damage item. A new piece will be sent to you shortly.
Exchanges and returns of merchandise may be made within 14 days of receipt of your items. Email us at info@emmaisraelsson.com and specify your order number if you wish to exchange or return an item. When exchanging an item make sure you specify what other item/items you prefer. Items must be returned with their original packaging in perfect condition and together with the delivery note. Items bought on a sale will not be exchanged or accepted as returned items. Shipping and handling charges are non-refundable. Please note: Custom orders are non-returnable.
In order to shop in our commerce requires that you are 18 years old or have parental consent. By sending off your order you acknowledge and agree to purchase our own conditions of sale.

CHAINS

EMMA ISRAELSSON accepts responsibility for any flaws or damage in the product when you bought or it was delivered to you. EMMA ISRAELSSON is not responsible for damage caused by you, for example if you have not followed our care guide or if you caused the damage yourself, eg. by getting stuck and snapping the chain. EMMA ISRAELSSON has a two month warranty on the chains. The warranty includes complications from the manufacturing process and does not cover any damage caused by neglect.

VAT & TAXES

For shipping destinations within the EU, Swedish VAT of 25% is included. Please note that you are responsible for any customs charges that may be applied by your country.

PRICING

Due to the fluctuation of gold and silver in the market place, prices are subject to change.

COPYRIGHTS

Copyright of logos, design, trademarks, text and images on this website is owned by EMMA ISRAELSSON. Our terms and condition are in compliance with Swedish law. Any disputes fall under Swedish juridiction.

COOKIES

This web site uses ‘cookies’ in order to optimize your experience of the site. A cookie is a small text file that a website asks to be saved on the visitor’s computer. Cookies are used on many websites to allow visitors to use various functions. Your web browser has to allow cookies in order for you to complete your purchase. The purpose of cookies used on this website is for statistics, analysis of traffic and functions regarding your selected items in cart. Cookies will not store personal data about you. For more information go to www.pts.se.

FORCE MAJEURE

EMMA ISRAELSSON shall in case of Force Majeure be relieved from liability for failure to perform obligations where the failure is a result of acts of nature, acts of terrorism, wars, accidents, strike, embargo, government sanction, sabotage, interruption or failure of electricity and internet services or other similar occurrence beyond EMMA ISRAELSSON´S control. When an event of Force Majeure EMMA ISRAELSSON shall soonest possible notify the Customer.