Terms & Conditions



Most of our products are always in stock and will be shipped from us within 2 business days after your order has been placed. Swedish and international orders are shipped with the Swedish Post registered mail with a tracking service. We offer free shipping world wide. Emma Israelsson Stockholm reserves the right to adjust freight rates in accordance with price increases.


We guarantee that the jewelry is in a perfect condition when delivered from us to you. If you despite that should receive a piece that has been damaged during freight please contact us immediately at info@emmaisraelsson.com explaining the damage. You will then get a return authorization number in order to process the return of the damage item. A new piece will be sent to you shortly. Exchanges and returns of merchandise may be made within 14 days of receipt of your items. Email us at info@emmaisraelsson.com and specify your order number if you wish to exchange or return an item. When exchanging an item make sure you specify what other item/items you prefer. Items must be returned with their original packaging in perfect condition and together with the delivery note. Items bought on a sale will not be exchanged or accepted as returned items. Shipping and handling charges are non-refundable. Please note: Custom orders are non-returnable. In order to shop in our commerce requires that you are 18 years old or have parental consent. By sending off your order you acknowledge and agree to purchase our own conditions of sale.

Return address:

Box 195


EMMA ISRAELSSON accepts responsibility for any flaws or damage in the product when you bought or it was delivered to you. EMMA ISRAELSSON is not responsible for damage caused by you, for example if you have not followed our care guide or if you caused the damage yourself, eg. by getting stuck and snapping the chain. EMMA ISRAELSSON has a two month warranty on the chains. The warranty includes complications from the manufacturing process and does not cover any damage caused by neglect.


For shipping destinations within the EU, Swedish VAT of 25% is included. Please note that you are responsible for any customs charges that may be applied by your country.


Due to the fluctuation of gold and silver in the market place, prices are subject to change.


Copyright of logos, design, trademarks, text and images on this website is owned by EMMA ISRAELSSON. Our terms and condition are in compliance with Swedish law. Any disputes fall under Swedish juridiction.


EMMA ISRAELSSON shall in case of Force Majeure be relieved from liability for failure to perform obligations where the failure is a result of acts of nature, acts of terrorism, wars, accidents, strike, embargo, government sanction, sabotage, interruption or failure of electricity and internet services or other similar occurrence beyond EMMA ISRAELSSON´S control. When an event of Force Majeure EMMA ISRAELSSON shall soonest possible notify the Customer.