Terms & Conditions

TERMS & CONDITIONS

CURRENCY

Orders have to be placed in the following currencies to be shipped to the below countries due to VAT reasons:

Sweden - SEK

Norway - NOK

Denmark - DKK

EU country other than above - EUR

Switzerland, UK, USA, Canada, Australia, and New Zealand - USD

If you want to ship to a country not listed above, contact us to see if it's possible or not.

SHIPPING

Most of our products are always in stock and will be shipped from us within 2 business days after your order has been placed. Orders delivered to a Swedish address are shipped with the Swedish Post or DHL. Orders delivered outside of Sweden are shipped with DHL. All orders are traceable. Emma Israelsson Stockholm reserves the right to adjust freight rates in accordance with price increases.

RETURN & EXCHANGE POLICY

We make sure the jewelry is in perfect condition before leaving our facilities. If you should receive a piece that has been damaged during freight please contact us within 7 days on info@emmaisraelsson.com and add a photo showing the damage and we will help you.

Return of merchandise can be made within 14 days of receiving your items. We don’t offer exchange or return on gift cards. Custom orders and sale orders are non-returnable. You can only return items bought on our website. If you bought it elsewhere you have to return it to that retailer. Read more about exchange and return here.

CHAINS

EMMA ISRAELSSON accepts responsibility for any flaws or damage in the product when you bought or it was delivered to you. EMMA ISRAELSSON is not responsible for damage caused by you, for example, if you have not followed our care guide or if you caused the damage yourself, eg. by getting stuck and snapping the chain. EMMA ISRAELSSON has a six-month warranty on the chains. The warranty includes complications from the manufacturing process and does not cover any damage caused by neglect.

VAT & TAXES

For shipping destinations within the EU, a Swedish VAT of 25% is included. For shipping destinations outside of the EU, VAT is not included. Please note that you are responsible for any customs or VAT charges that may be applied by your country. 

PRICING

Due to the fluctuation of gold and silver in the marketplace, prices are subject to change.

COPYRIGHTS

Copyright of logos, design, trademarks, text, and images on this website is owned by EMMA ISRAELSSON. Our terms and condition are in compliance with Swedish law. Any disputes fall under Swedish jurisdiction.

FORCE MAJEURE

EMMA ISRAELSSON shall in case of Force Majeure be relieved from liability for failure to perform obligations where the failure is a result of acts of nature, acts of terrorism, wars, accidents, strike, embargo, government sanction, sabotage, interruption, or failure of electricity and internet services or other similar occurrences beyond EMMA ISRAELSSON´S control. When an event of Force Majeure EMMA ISRAELSSON shall soonest possible notify the Customer.


Address:
EMMA ISRAELSSON
Box 195
645 23 STRÄNGNÄS
+46 8 20 13 21

Org.no: 556835-4095