TERMS & CONDITIONS

CURRENCY

Orders have to be placed in the following currencies to be shipped to the below countries due to VAT reasons:

Sweden - SEK

Norway - NOK

Denmark - DKK

EU country other than above - EUR

Switzerland, UK, USA, Canada, Australia, and New Zealand - USD

If you want to ship to a country not listed above, contact us to see if it's possible or not.

SHIPPING

Products in stock are usually shipped within 24H (working days). Orders delivered to a Swedish address are shipped with the Swedish Post or DHL. Orders delivered outside of Sweden but within the EU are shipped with DHL and with UPS outside of the EU. All orders are traceable. For DHL we use Parcel Connect which, as a standard, delivers to DHL agents. In some countries, mainly Germany, DHL might attempt to first deliver to the home address. Emma Israelsson Stockholm reserves the right to adjust freight rates in accordance with price increases. 

If a package is returned due to an incorrect address or non-pickup, you, as the customer, will be responsible for the cost of reshipping. This applies unless the fault lies with Emma Israelsson Stockholm or the selected shipping carrier. For uncollected orders, a fee of DKK 116 / EUR 16 / NOK 180 / USD 17 will be charged.

RETURN & EXCHANGE POLICY

We make sure the jewelry is in perfect condition before leaving our facilities. If you should receive a piece that has been damaged during freight please contact us within 7 days on info@emmaisraelsson.com and add a photo showing the damage and we will help you.

Return of merchandise can be made within 30 days of receiving your items. We don’t offer exchange or return on gift cards. Custom orders and sale orders are non-returnable. You can only return items bought on our website. If you bought it elsewhere you have to return it to that retailer. Read more about exchange and return here.

CHAINS

VAT & TAXES

PRICING

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FORCE MAJEURE