TERMS & CONDITIONS
Orders have to be placed in the following currencies to be shipped to the below countries due to VAT reasons:
Sweden - SEK
Norway - NOK
Denmark - DKK
EU country other than above - EUR
Switzerland, UK, USA, Canada, Australia, and New Zealand - USD
If you want to ship to a country not listed above, contact us to see if it's possible or not.
Products in stock are usually shipped within 24H. Orders delivered to a Swedish address are shipped with the Swedish Post or DHL. Orders delivered outside of Sweden but within the EU are shipped with DHL and with UPS outside of the EU. All orders are traceable. Emma Israelsson Stockholm reserves the right to adjust freight rates in accordance with price increases.
RETURN & EXCHANGE POLICY
We make sure the jewelry is in perfect condition before leaving our facilities. If you should receive a piece that has been damaged during freight please contact us within 7 days on firstname.lastname@example.org and add a photo showing the damage and we will help you.
Return of merchandise can be made within 30 days of receiving your items. We don’t offer exchange or return on gift cards. Custom orders and sale orders are non-returnable. You can only return items bought on our website. If you bought it elsewhere you have to return it to that retailer. Read more about exchange and return here.
VAT & TAXES
VAT and duty charges are included in the price.
Outside of the EU
VAT and duty charges are included in the price for the US and Norway.
Duty charges and VAT are not included in the price for all other non-EU countries. Please note that you are responsible for any customs or VAT charges that may be applied by your country.
645 23 STRÄNGNÄS
+46 8 20 13 21