If you're looking for a specific product, use our search function for products. You'll find it in the upper right corner on a desktop and the upper left corner on a mobile device. Look for the symbol that looks like a magnifying glass.

You'll find all our news under the tab "News". If you've seen a piece of jewelry in our social media that is soon to be launched you'll find that under news as soon as we've launched it.

The easiest way is to measure the inner diameter on a ring that fits you on the finger you want to wear it on. You can also measure the circumference of your finger. 

The right of withdrawal and right of return is valid for 30 days according to the Consumer Protection Act and is calculated from the day you received the product. This means that day 1 is the day the product is in your mailbox or you have been notified that the product is available for collection at your postal agent. We have no right of withdrawal or open purchase of gift cards. The right of withdrawal does not apply to custom-made orders.

1. The item has to be in its original condition to be returned.
   
   
2. "My pages/login" is in the upper right corner. Log in with your email address and selected password. An account is automatically created with the email address used in the order. If you do not have a password, click on "Forgot password" and you will receive a link to reset/select a password. The return needs to be created on the account on which the purchase was made.
   
   We will send you a return shipping label by email within 24 h (on weekdays). For returns made outside of the EU, customs invoices will be emailed.
   The cost of return shipping is  DKK 71 / EUR 10 / NOK 187 / USD 21 based on what currency your order was placed in.
   The cost will be deducted from the refund amount.
   
   
3. The item has to be shipped back in its original packaging. If it’s a chain, please make sure the chain is fastened in the padding of the jewelry box so it doesn’t get damaged when sent back. Include the delivery note and write down the reason you’re returning the item. Don't forget to add the three copies of the customs invoice (Return customs document) in a clear plastic pouch on the outside of the packaging as it won't pass through customs without it and will be sent back to you. DHL can supply you with a plastic pouch. 
   
   
4. We will process the return within 5 days of the item reaching us and you’ll be notified by email once it’s been processed.

Exchange of merchandise can be made within 30 days of receiving your items. We don’t offer exchange on gift cards. Custom orders are not exchangeable. You can only exchange items bought on our website. If you bought it from a retailer you have to exchange the item with them.

For faster handling and to minimize the risk of the item you want to exchange for selling out, you need to return the item you want to exchange and place a new order. Read about returns here.

Use a soft cloth (not with a sanding surface) to polish your gold-plated jewelry. Avoid letting the jewelery come in contact with air or moisture (eg bathroom) when not wearing it. The fine jewelry box that comes with your jewelry is a perfect storage place when not using it.

A gold plating disappears over time, depending on wear and skin type. For extra durable wear, the jewelry should be treated carefully and should avoid contact with water and chemicals (eg chlorine, perfume, skin lotion and spray), as this may discolour the jewelry. If you eat any medicine or dietary supplement, this can also affect the jewelry based on what the body excudes.

Only use a soft cloth to clean your item, for example the kind of cloth used to clean glasses with. Our polishing cloths should not be used on gold-plated jewelry.

A gold plating means that the jewelery has a coating of gold and the core of the jewelery is made of brass. The jewelry has the same look as a piece of jewelry in gold, but costs less.

We ship to all countries within the EU apart from Cyprus and Malta. We also ship to Norway, Switzerland, and the UK. Outside of Europe, we ship to the USA, Canada, Australia, and New Zealand.

Orders have to be placed in the following currencies to be shipped to the below countries:

Sweden - SEK

Norway - NOK

Denmark - DKK

EU country other than above - EUR

Åland islands, Switzerland, UK, USA, Canada, Australia, and New Zealand - USD

If you want to ship to a country not listed above, contact us to see if it's possible or not.